Help Centre
Everything you need to know about your ci999 account — from registering and depositing in PKR to placing cricket bets, claiming bonuses and keeping your account safe. Browse by category or scroll through all 25 questions below.
Getting started, eligibility, KYC and account management.
Creating a ci999 account is a straightforward process. Visit the ci999 platform and click the registration button. You will be asked to provide your full name, a valid email address, a mobile number, and a strong password. You must also confirm that you are at least 18 years of age and agree to the platform's Terms & Conditions and Privacy Policy. Your account is set up for PKR by default. Full activation — including the ability to process withdrawals — requires completing KYC verification, which involves submitting a government-issued photo ID such as your CNIC or passport. Keep your details accurate; inconsistencies between registration data and KYC documents can delay verification.
ci999 is strictly for users aged 18 and above, or the higher minimum age required by the operator's licensing jurisdiction — whichever is greater. Age verification is a mandatory part of the KYC process and must be completed before withdrawals are processed. If any user is found to be under the applicable minimum age, their account will be suspended immediately, associated funds will be frozen, and any winnings will be voided. There are no exceptions to this policy. Pakistani users should also be aware that local laws may impose additional restrictions beyond the platform's minimum age requirement.
KYC (Know Your Customer) verification at ci999 typically requires a valid government-issued photo ID. For Pakistani users, this is most commonly your Computerised National Identity Card (CNIC) or a valid passport. You may also be asked to submit a proof of address document — such as a utility bill or bank statement dated within the last three months — and in some cases a selfie or liveness check to confirm your identity. Upload documents only through the platform's secure HTTPS verification portal. Do not share identity documents via email, chat or any third-party messaging application.
No. ci999 operates a strict one-account-per-person policy. Opening duplicate accounts — using a different email address, mobile number or any other variation — is a direct violation of the platform's Terms & Conditions. If duplicate accounts are detected, all associated accounts may be suspended, outstanding balances may be forfeited, and any bonuses claimed across those accounts will be voided. If you have accidentally created a duplicate account, contact the support team immediately to have the situation corrected without penalty.
If you have forgotten your password, use the "Forgot Password" option on the login page. Enter the email address registered to your account and ci999 will send a password reset link to that address. Follow the link — which is time-limited — to set a new password. Choose a strong, unique password that you do not use on any other platform. If you no longer have access to your registered email address, contact the ci999 support team directly for account recovery assistance. For account security, never share your password with anyone.
PKR payments, processing times, limits and withdrawal requirements.
ci999 supports deposits and withdrawals in Pakistani Rupees (PKR) via a range of locally familiar payment methods. These include mobile wallets and banking channels commonly used in Pakistan — references to services like Easypaisa, JazzCash, Raast and bank transfers through providers such as HBL, UBL, Meezan Bank and Bank Alfalah are used for contextual familiarity only. None of these payment providers endorse, support or affiliate with ci999. Availability of specific payment methods may change based on the cashier configuration and the policies of each individual payment service provider. Always check the current cashier for the up-to-date list of available options.
Withdrawal processing times at ci999 vary depending on your chosen payment method, whether your KYC verification is complete, and whether the transaction is subject to any routine fraud or AML review. As a general guide, mobile wallet withdrawals tend to be faster than bank transfer withdrawals. However, no specific processing speed is guaranteed. To avoid delays, ensure your KYC is fully verified before requesting a withdrawal, and make sure that any active wagering requirements on bonuses have been satisfied in full before submitting your request.
Yes. ci999 sets minimum and maximum deposit and withdrawal amounts which are displayed in PKR within the cashier section of your account. Limits may differ depending on which payment method you select. Some methods have lower minimums suited to casual play, while others support larger transaction amounts. The cashier always shows the applicable limits for each option at the time of your transaction. If you wish to discuss higher deposit or withdrawal limits for your account, contact the support team — account tier and verification status may affect what is available to you.
No. ci999 strictly requires that all deposits and withdrawals are made using payment methods registered in your own name. Third-party payments — using another person's mobile wallet, bank account or card — are not permitted under any circumstances. If a third-party payment is detected, it may trigger an account review, suspension or reversal of the transaction. This policy exists to protect you against fraud, to comply with anti-money-laundering requirements, and to ensure the integrity of the payment process for all users.
Most deposits reflect in your ci999 account balance within a few minutes. If yours has not appeared after 30 minutes, first check your payment provider's records to confirm that the transaction was completed successfully on their side. Then contact the ci999 support team with your transaction reference number, the payment method used, the amount in PKR and the approximate time of the transaction. Our team will investigate and resolve the issue promptly. Do not attempt a second deposit before the first is resolved, as this may complicate the investigation.
Cricket markets, live casino, slots and how betting works.
ci999 offers a wide range of cricket betting markets designed with Pakistani fans in mind. Available markets typically include match winner, toss winner, top batsman, top bowler, total runs (over/under), individual over runs, method of next dismissal, player performance props and live in-play betting on selected fixtures. Matches covered include Pakistan national team fixtures, Pakistan Super League (PSL) T20 games, ICC tournaments (World Cup, Champions Trophy, Test series), and other major international T20 and ODI events. Market availability varies by fixture and is not guaranteed for every match. References to PSL and ICC are for sporting context only — ci999 has no official affiliation with PCB, PSL or ICC.
Live in-play betting allows you to place bets on an event that is already in progress — for example, betting on the result of a specific over during a PSL T20 game, or which team will score next in a football match. Odds on in-play markets update dynamically and reflect the live state of the game. Markets may briefly be suspended during key moments (such as a wicket falling or a penalty being awarded) while odds are recalculated. Bets confirmed before a suspension take place at the odds displayed at the time of confirmation. A stable internet connection is strongly recommended for live betting.
ci999's casino section includes a broad selection of games across several categories. Slots: a large library of video slots and classic reel games from leading software providers, ranging from low-volatility casual games to high-volatility jackpot titles. Live dealer games: real-time tables streamed from professional studios, including live roulette, blackjack, baccarat, and a range of game-show-style titles. Table games: virtual versions of roulette, blackjack, poker variants and baccarat. Instant games: fast-result games including crash games and similar formats. RTP (Return-to-Player) information for individual games is available in the game information panel within the platform.
Beyond cricket, ci999 covers a broad sportsbook of popular betting markets. Football markets include major international leagues and tournaments, with both pre-match and in-play options. UFC and MMA events are covered across major fight cards. Other sports available — subject to market availability — include tennis, basketball, volleyball, kabaddi and esports titles. The sportsbook lineup varies by season and event schedule. Pakistani football fans and UFC enthusiasts will find dedicated coverage during major events. Check the sportsbook section of the platform for the current schedule and available markets.
If a cricket match is abandoned, cancelled or fails to produce a result within the timeframe specified in the platform's betting rules, bets on that match are typically declared void and stakes are returned to player balances. However, specific rules can vary depending on the market type — some markets (such as individual over bets or completed session bets) may be settled even if the overall match does not reach a result, provided the relevant event within the match occurred before the abandonment. Always review the specific market rules displayed in the sportsbook before placing your bet.
Welcome offers, wagering requirements, free bets and promotions.
Wagering requirements (also called rollover or playthrough requirements) specify how many times you must bet the bonus amount — or in some cases, the bonus plus deposit — before any associated winnings become eligible for withdrawal. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must place a total of PKR 10,000 in qualifying bets before withdrawing. Specific requirements, eligible games and bet types, time limits and any minimum odds restrictions are stated in the individual terms of each promotion. Read them carefully before claiming any bonus. Expiry of the wagering period results in forfeiture of the remaining bonus and associated winnings.
No. Bonus funds at ci999 are not directly withdrawable at the time of claiming. They become available for withdrawal only once the applicable wagering requirements have been fully met within the stated timeframe. Real-money deposits that have not been attached to a bonus may generally be withdrawn at any time, subject to the platform's standard withdrawal conditions and KYC status. If you are uncertain about the withdrawal status of your balance, check the "My Bonuses" or equivalent section of your account, where active bonus progress is typically displayed.
A free bet is a specific type of promotion that allows you to place a bet of a fixed amount without risking your own PKR funds. If your free bet wins, you typically receive the winnings but not the stake value of the free bet itself — so a PKR 500 free bet that wins at 2.0 odds returns PKR 500 in winnings, not PKR 1,000. A deposit bonus, by contrast, matches or adds to your deposited funds, giving you more balance to bet with. Both types may have minimum odds restrictions and wagering requirements attached. The specific terms of any free bet offer are always stated in the promotion page for that offer.
In many cases, yes — you may be able to forfeit an active bonus before the wagering requirements are completed. Forfeiting a bonus will typically remove the bonus balance and any winnings derived from it, leaving only your remaining real-money balance. The option to forfeit a bonus is usually available in the "My Bonuses" section of your account. If you cannot locate this option or are unsure of the impact, contact the support team before taking any action. Once wagering is complete, the bonus converts to withdrawable balance and cannot be forfeited.
Bonuses at ci999 may be removed or voided for several reasons: the wagering period expired before requirements were met; the account was found to have multiple registrations; a deposit was reversed or a chargeback was initiated; evidence of bonus abuse — such as matched betting, arbitrage strategies or collusion — was identified; or the account was suspended for another policy violation. ci999 reserves the right to withdraw promotional offers at any time in line with the Terms & Conditions. If you believe your bonus was removed in error, contact support with your account details and the specific bonus in question.
Account safety, data protection, self-exclusion and problem gambling tools.
ci999 applies 256-bit SSL/TLS encryption to all data in transit between your device and the platform, including during login, account management and payment processing. Sensitive financial credentials — such as mobile wallet PINs or full bank card numbers — are handled directly by payment processors and are not stored on ci999's own systems. KYC documents are stored securely with access restricted to authorised personnel. ci999 does not sell personal data to third parties. For full details of our data handling practices, including your rights as a data subject, refer to the Privacy Policy.
Deposit and loss limits can be set directly from the Responsible Gambling section of your ci999 account settings. Choose your preferred limit type (daily, weekly or monthly) and enter the amount in PKR. Limits take effect immediately once confirmed. Importantly, limits can be reduced at any time with immediate effect, but increases require a cooling-off period before taking effect — this is a deliberate player protection measure. If you need assistance setting limits, our support team is available 24/7 in English and Urdu and can walk you through the process.
Self-exclusion is a tool that lets you voluntarily restrict access to your ci999 account for a defined period — or permanently. Once active, you cannot deposit, bet or access gambling features for the duration of the exclusion. Self-exclusion cannot be reversed during the elected period, no matter the reason. To activate self-exclusion, go to the Responsible Gambling section of your account settings, or contact the support team directly at [email protected] (plain text — not a clickable link) for immediate activation. Our support team can process this at any hour of the day or night, in English or Urdu.
If you feel that gambling is affecting your finances, relationships, mental health or daily responsibilities, stop playing immediately and take action. The most immediate step available to you on ci999 is activating self-exclusion — contact support right now at [email protected] (plain text, not a link) and our team will restrict your account immediately. For additional support, Gamblers Anonymous provides peer support internationally, and GamCare offers online resources and guidance accessible from Pakistan. Talking to a trusted family member or a qualified mental health professional is also a meaningful step. For more guidance and support resources, visit our Responsible Gambling page.
ci999 does not provide legal advice and cannot confirm the legal status of online gambling for individual users in Pakistan. Pakistan's Prevention of Gambling Act, 1977 restricts certain gambling activities. ci999 does not hold or claim a Pakistani gambling license and does not assert approval from any Pakistani government authority, including PTA or the State Bank of Pakistan. Users accessing the platform from Pakistan are individually responsible for verifying whether their participation is lawful under applicable local legislation. If you are in doubt about your legal position, consult a qualified legal professional in Pakistan before using the platform.
Why ci999
These are the pillars of the ci999 platform experience for Pakistani players.
Our support team is available around the clock, every day of the year. Whether you are in Karachi, Lahore, Islamabad, Rawalpindi or anywhere across Pakistan, help is always one message away.
Deposit, bet and withdraw entirely in Pakistani Rupees. No foreign currency conversion surprises. Your ci999 balance is displayed in PKR at all times, making bankroll management simple and transparent.
ci999 is built for mobile users. The platform runs smoothly on Android and iOS devices across all network types. Whether you are watching PSL live or commuting in Lahore, the experience is optimised for your screen.
Deposit limits, session timers, loss limits, cooling-off periods and self-exclusion are all built into the platform. Responsible gambling tools are accessible from account settings, not buried in help pages.
Pakistan cricket is at the heart of the ci999 sportsbook. PSL T20 fixtures, ICC tournaments and international matches are covered with a wide variety of betting markets tailored for the Pakistani fan base.
Our Terms & Conditions, Privacy Policy and Responsible Gambling guidelines are written in plain English — not buried in impenetrable legal language. We want Pakistani players to know exactly what they are agreeing to.
If none of the 25 questions above covered what you needed, our support team is available 24/7 in English and Urdu. You can also explore our other help pages below.